Info & FAQ

Power-Con: The He-Man and She-Ra Toy & Collectibles Experience
FREE Online Event – August 8 & 9, 2020 (more information to come!)
In-Person Event – September 11 & 12, 2021

2021 In-person event located at the
Hilton Anaheim hotel
777 West Convention Way
Anaheim, California 92802, USA

If you need hotel reservations, please click here to check out Hotel section on this site.
NOTE: Hotel reservations have not yet begun for 2021. Please check back for more info at a later date.

2021 In-person event hours:
Saturday, September 11th: 10am to 6pm
Sunday, September 12th: 10am to 5pm
See our Programming for a more specific timeline. Panel programming will be revealed prior to the convention

Attendee, Exhibitor, Volunteer, and Press online registration will be announced at a later date. Check back regularly for updates.
Non-discounted day passes will be available the days of the show.


2021 IN-PERSON EVENT PASSES (currently not for sale):
Day passes (Saturday or Sunday): $25.00 each, discounted online until Thursday, September 9th, $30.00 each at the door
Weekend passes: $40.00 each, only available online, sales end Thursday, September 9th
Power Passes: $275.00 each* extremely limited; only available online
Click here to purchase passes to Power-Con.

Children under the age of 12 may enter the show for free, but must be accompanied by a ticketed parent or guardian, 18 years or older. This is the same general access granted by Saturday, Sunday, or Weekend passes.

2020 NON-ATTENDEE EXCLUSIVES†
Exclusive #1: MOTU Origins “Lords of Power” 5-Pack – $200.00 each
This 5-pack of He-Man, Man-At-Arms, Skeletor, Beast Man, and Mer-Man recreates the prototype sculpts shown in the original promotional materials as highly articulated Masters of the Universe: Origins figures. This set comes housed in a premium, coffret-style collector case in the style of the original Masters of the Universe carrying cases, optimized for display with all-new, custom artwork and illustrations. Final product subject to change.
Exclusive #2: MOTU Origins She-Ra – $40.00 each
This 35th Anniversary Edition figure captures the retro look of the original toy, and features modern articulation for enhanced play and posability. The convention-exclusive packaging comes nestled inside a removable blister and unfolds to reveal multiple panels of custom artwork, as well as an exclusive comic that re-imagines She-Ra’s origin story. Final product subject to change.
Exclusive #3: Chalk Line Blue Satin Power-Con Jacket – $100.00 each‡
Exclusive #4: Chalk Line Pink Satin Power-Con Jacket – $100.00 each‡
Exclusive #5: Novelty Pin Set – $40.00 each
Exclusive #6: Power-Con 2020 MOTU’style Pin – $10.00 each
Exclusive #7: Power-Con 2020 POP’style Pin – $10.00 each
Exclusive #8: “Crab Cakes” Souvenir Power-Con T-Shirt – $20.00 each§
Exclusive #9: “Feather Dancer” Souvenir Power-Con T-Shirt – $20.00 each§
Exclusive #10: “Honeycomb” Souvenir Power-Con T-Shirt – $20.00 each§
Exclusive #11: “Snooty Hoot” Souvenir Power-Con T-Shirt – $20.00 each§

*Limit of 2 Power Passes per order. The extremely limited Power Pass provides attendee with general access to the show with guaranteed front row seating in all panels during regular show hours (Saturday, September 11th, 10am to 5pm Pacific and Sunday, September 12th, 10am to 5pm Pacific), access to the Green Room with beverage and snacks during show hours and lunch from 1:00pm to 2:30pm Pacific, one free convention t-shirt, and entrance to the show 30 minutes prior to regular show hours. These benefits do NOT extend to anyone outside of the Power Pass holder, including children with free general access, friends, family or anyone else in your party.
†Please note that the product you see here is not final, and subject to change including, but not limited to, accessories, colors, packaging, and details.
‡Each Chalk Line jacket comes in adult male sizes Extra Small, Small, Medium, Large, XL, 2XL, 3XL, and 4XL.
§Each Power-Con souvenir design is available in two different color shirts. All are available in adult male sizes Small, Medium, Large, XL, 2XL, 3XL, and 4XL.

2021 EXCLUSIVES
• TBD – check back at a later date for more information.


Parking is available for guests at the Hilton Anaheim for a self-parking rate of $21.00 per vehicle per day with in-and-out privileges, and a valet rate of $26.00 per vehicle per day with in-and-out privileges. Since the parking deck is owned by the city, there are no event discounts, and no in-and-out privileges for non-hotel guests. There are other parking options nearby that may be more cost effective, including other hotels and the parking deck for the Anaheim Convention Center.

Guests will be revealed on a regular basis as the convention draws closer. Panel programming will be revealed prior to the convention.


FAQ:
Click here for Attendee Q&A.
Click here for Non-Attendee Q&A.
Click here for the General Q&A.
Click here to read our Convention Policies.

ATTENDEES:

Check back later for the 2021 Attendee FAQ.

NON-ATTENDEES (2020):

Q. I had previously pre-purchased 2020 tickets and/or exclusives. What will happen with my order due to the postponement to 2021? A. For the following, you do NOT need to contact us. We will be reaching out to you soon to make arrangements. When we contact you, there will be two options:
1. You can request a full refund. If you only purchased passes, you will obviously want this and we will process the refund without contacting you. And if you purchased passes and merchandise, you can also opt out of your pre-order in favor of a full refund.
2. If you pre-ordered merchandise, and still want those items, then we will roll your Attendee pass purchase towards the cost of shipping / handling with the balance to be paid via PayPal. Please note that shipping / handling is expensive so there will most likely be a balanced owed. If not, we will refund you the difference.

Q. How long will it take before you contact me about a refund or a shipping balance due on my existing Attendee pre-order ? A. We estimate it may take up to two weeks (by May 22nd) to contact everyone. We apologize. And we’ll do everything possible to try and speed up that contact time!

Q. Is there anything I can do if I’d like to reduce the size of my existing Attendee pre-order for Power-Con merchandise? A. Unfortunately, there isn’t. You will have to take a full refund, or keep the existing order and pay whatever balance is due for shipping and handling.

Q. I have an existing Attendee pre-order for Power-Con merchandise. Is there any way for me to see the shipping and handling rates to determine if I want to keep my order, or get a full refund and place an order with BigBadToyStore? A. We are unable to post a shipping chart of prices online. Our apologies. But one thing you can do, once the Non-Attendee pre-sale begins, is put a combination of items into the cart so you can see the shipping and handling charge at checkout. After seeing the amount, if you determine that you would prefer to order with BigBadToyStore, then please place an order with them and request a full refund once we contact you via e-mail.

Q. My existing Attendee pre-order for Power-Con merchandise has a total number of items larger than the limit allowed during Non-Attendee pre-sales. Is there any way I can find out the total shipping and handling charge in case I want to make alternate arrangements? There is, but it’s a bit tricky. Based on our shipping estimates and box sizing, three of each exclusive ended up being the ideal maximum for box size and weight. So we would have to use multiple boxes for larger orders. Thus, here is a method you can use to try and determine your shipping and handling charge.
Let’s say as an Attendee you already pre-ordered five of the 5-Pack and four of She-Ra. What you can do to calculate what the shipping and handling will most likely be is use the amounts you see in the shopping cart during the Non-Attendee pre-sale.
In this case, you would add the maximum of three of each exclusive (three 5-Packs and three She-Ra), make your way to the final checkout, then write down the shipping and handling amount.
Then, adjust the quantities in the shipping cart to the balance of your order. In this example, that would be two of the 5-Pack and one She-Ra. Then, write down that shipping and handling amount.
Add the two together and that is a close estimate of your total shipping and handling cost.
After seeing the amount, if you determine that you would prefer to order with BigBadToyStore, then please place an order with them and request a full refund once we contact you via e-mail.

Q. I had reserved Exhibitor space for 2020 but never received a payment link. What will happen with my reservation due to the postponement to 2021? A. Since we have not billed you for space, there is no need for a refund. But if you would like to keep your reservation for next year, we will hold onto your spot until payment is due some time in 2021.
Also, if you would like to purchase any exclusives, please do so via our Non-Attendee sales that start this Saturday, May 9th at 9am Pacific time.
We will be contacting Vendors soon to see who would like to keep their reservations for 2021.

Q. I had reserved a hotel room at the Hilton Anaheim for the 2020 event. What will happen with my reservation due to the postponement to 2021? A. The Hilton Anaheim will be contacting you soon. They will give you the option to cancel your reservation with no penalties, or you can roll your reservation over to next year’s event at the 2021 rates. Details will be in the e-mail they send so please keep an eye out for that!
If you made a reservation at another area hotel, please reach out to them to make arrangements with your existing reservation.

Q. I purchased a plane ticket to come for the 2020 event. What do I do about my airfare? A. This is one aspect with which we unfortunately cannot assist. But depending on the nature of your reservation, most airlines are offering refunds or the ability to rebook with no change fees.
Please contact your airline immediately to make arrangements. And if it might help, please click here to read an article on Airfare Watch Dog that outlines many of the flight waiver and refund policies airlines have in place due to the COVID-19 situation.

Q. When will the exclusives ship for Non-Attendees? A. If the ocean freight shipment goes out as planned, the Non-Attendee exclusives should arrive to both our shipping location in the USA and to BigBadToyStore within 4 weeks after the convention (so approximately by September 5th). We will post a notice if we learn there will be a delay in the shipment due to circumstances beyond our control. One they are in-hand, all items should be shipped out to customers within 4 weeks (meaning, we plan to have them all out the door and on their way to you by October 3rd). This does not account for transit times by USPS. Please keep in mind we’re a fan-supported operation and we can’t ship as fast as big companies. So we want to be up front about planned dates and shipping times.
BigBadToyStore’s shipping times are outlined by them on their own website.

Q. As a Non-Attendee, how many of each exclusive can I order? A. You can purchase up to 3 of each MOTU Origins exclusives from Power-Con, per order. All other items (like shirts and pins) have no limit per order.
BigBadToyStore determines their own limits. Pins and apparel will not be available from BigBadToyStore

Q. I’m a Non-Attendee and I really want your souvenir t-shirts or your other exclusives only available to Attendees. Is there any way at all for me to purchase those? A. For 2020, we are allowing Non-Attendees to order souvenir t-shirts. We have not done this in previous years. But, we are giving it a go due to popular demand. If it works out, we will continue this for future shows. This are not available from BigBadToyStore.

Q. I am not interested in the 5-pack or She-Ra, and would like to order one or more of the other items (pins & apparel) but it won’t let me. Is there any way to order them? A. Unfortunately, no. These are add-ons that can only be purchased if you also pre-order one or more of the 5-Pack or She-Ra toy exclusives. Our apologies!

Q. Do I need to register an account to pre-order my tickets, passes, exclusives? A. No. Everything is done via an online shopping cart. You do not need to have a prior registered ID to login like you do at some of the really large conventions.
If you order from BigBadToyStore, please review their order process on their website.

Q. How much will shipping/handling be on the exclusives for Non-Attendees? A. For USA orders, we are using USPS Priority shipping. For international shipments, the size and weight of the order will determine if it is shipped via International First Class or Priority International. All orders will also include a small handling fee to cover shipping supplies and packing labor. Also, all orders will include insurance. Rates will be shown in the online shopping cart while placing a pre-order. If you are purchasing multiple items, you’ll see the shipping rate shown with only one of the items in your cart. For international packages, this price does not include any customs/VAT charges you have to pay, if charged to you by your country. Shipping and handling IS expensive. We only ship once a year and do not have access to shipping discounts. We apologize for this but the total shipping and handling charge is beyond our control.
BigBadToyStore determines their own shipping and handling charges.

Q. Do I have any way to pre-order these other than through Power-Con’s website? A. For fans who prefer to order through BigBadToyStore, we have partnered with them to provide another pre-sale option. We do not know what their prices will be for the exclusives.

Q. I see you have multiple Non-Attendee links for purchase. Which one do I choose? A. Non-Attendee pre-sales will be broken into five zones. On the Non-Attendee ticket page, pick the zone that applies to you, click on that image link and proceed to the shopping cart.
• USA East – this is all states in the USA east of the Mississippi river
• USA West – this is all states in the USA west of the Mississippi river
• Canada & Mexico – just the countries of Canada and Mexico
• Europe – all countries in Europe EXCEPT for the United Kingdom
• All Other Countries – all countries not listed above, which includes the United Kingdom

Q. I saw during checkout there is a questionnaire that lets me enter a different shipping address, which I filled out. But, when I got my receipt, it only shows my billing address. Is something wrong? A. Nope, you have nothing to worry about. The questionnaire responses do not show up on your receipt. But rest assured, if you entered a shipping address in the answer to that questionnaire, it was recorded into your order. Still, if it would make you feel more at ease to write us and verify, we completely understand and you are more than welcome to contact us.

Q. What happens if my shipping address changes before the figures ship, and I need to update that information? A. If your shipping address changes at some point after you place your order, don’t worry. We will reach out to everyone about a week or two prior to shipping the figures to check for shipping address updates. Make sure e-mails from Power-Con aren’t being filtered into your Junk or Spam folder!
If you order through BigBadToyStore, you will need to work with them for any address updates.

Q. I see on my completed Non-Attendee order that my items say “Will Call.” But I need these shipped to me. Is something wrong with my order? A. Nope, everything is perfectly fine! We can only mark passes and items as “Will Call” or “Print at Home” because it’s a ticketing system and they deal mostly with tickets. But have no worries. All Non-Attendee items WILL be shipped to you, so please ignore any “Will Call” designations on your receipt.

Q. Does the shipping for Non-Attendee exclusives include tracking? A. All Non-Attendee orders will have trackable shipping. This tracking number should be e-mailed to you, via the e-mail address on file with your order, soon after the order has shipped. You will be able to check that tracking at USPS. With that said, it is completely up to the courier to scan the tracking barcode during transit and update the system. Even though mistakes sometimes happen, there should still be a point of origin/received scan at the Post Office to show you the package has been mailed.

Q. Can I insure my Non-Attendee order? A. All Non-Attendee orders automatically come with insurance, to protect against damages caused during transit.
BigBadToyStore determines their own insurance options.

Q. If I pre-order as a Non-Attendee and then find out I AM able to attend the show, will there be a way to “transfer” our reservation to Attendee and pick up our exclusives at the show? A. Yes. Please contact Power-Con directly via our website’s Contact form so we can make the necessary adjustment. If the upgrade results in you being owed a balance, you will be refunded this amount. Please note that any such upgrade must be done within 60 days of your original pre-order so you can avoid additional fees being deducted from your upgrade refund.

GENERAL:

Q. Is the Power-Con website a secure site?
A. The Power-Con site is secured by HTTPS, and the Purple Pass ticket widget that we use for sales on the site is also secure. Any order you place goes through that widget and is a secure transaction.

Q. What are the production numbers of the exclusives?
A. We are unable to provide any information in regards to production numbers, quotas, etc. Just know they are limited, and almost all past Power-Con exclusives have held or increased their value as of March, 2020.

Q. Why are the exclusives a fixed quantity for 2020 and not made-to-order?
A. Exclusives produced through Mattel are done so with fixed quantities. Once this quantity runs out, no more exclusives will be available. So be sure to order as soon as possible once pre-sales begin.

Q. There’s a password on the links for Non-Attendees and Attendee sales. How do I get that password?
A. If you click on a section and see a password prompt, that password is only there until the sales go live. At that time, the passwords will be removed, the links will be made public, and you can then click on those links to start your pre-order.

Q. How long will the pre-orders last for the MOTU Origins exclusives?
A. As long as inventory remains, the 2020 Exclusives are only available to Attendees, during the pre-order window starting on
Saturday, March 7th, 2020 at 9:00am Pacific time,
and ending on
Sunday, May 3rd, 2020 at 11:45pm Pacific time.
Details are coming soon for Non-Attendee pre-sale dates, which start after the Attendee pre-sale window.

Q. How long will the pre-orders last for the souvenir t-shirts?
A. Pre-orders for the souvenir t-shirts will end on Friday, July 24th. You will pick up your t-shirts at Registration when you check-in with your pass barcode. Shirts are pre-order only. It’s possible we might have an extremely small supply of black shirts for sale at the show, but there are no guarantees. So if you want to secure specific sizes, colors and designs, please be sure to pre-order along with your passes and other exclusives.

Q. Are we reserving the pre-order with our credit card? Or are we paying in full?
A. Attendees and Exhibitors will be paying in full at time of purchase for their passes, exclusives, and shipping if applicable. Pre-order payments for Non-Attendee orders from Power-Con are also paid in full at time of purchase, or subject to the terms and conditions of our resale partners.

Q. Why are you not offering PayPal as a payment option?
A. We used PayPal in 2016. But when it came time to withdraw money, PayPal placed a hold on the funds. As a result, this caused massive trouble for the show. So with future shows, we cannot take this risk again with PayPal and will no longer offer it as an option. Our apologies for any inconvenience.

Q. Do we have to pay sales tax or customs on our tickets, access pass, exclusives?
A. The prices you see are the final prices after all taxes and fees have been factored into the price. If you are a Non-Attendee and your shipment will be received outside of the United States, you are responsible for any and all customs charges/taxes/duties/etc that occur when you receive your shipment.

Q. Do the exclusives come with any additional accessories that are not pictures?
A. Please note that the product you see here is not final, and subject to change including, but not limited to, accessories, colors, and details.

Q. Will there be customer service stock of the exclusives in case people get figures that are somehow incomplete, broken, or painted incorrectly and then need replacements?
A. If you received an item that contains a severe factory error or defect, you can contact us to discuss it. BUT as a general policy, do to the limited nature of the items, the exclusives are sold as-is and are non-refundable. So do not pre-order the exclusives if you are not comfortable with that risk. All sales are final.

CONVENTION POLICIES:

Code of Conduct
Power-Con provides a fun, safe and harassment-free convention experience for everyone regardless of race, ethnicity, gender expression, sexual orientation, age, physical or mental ability, body size, national origin, or religion. Attendees must adhere to commonsense rules for public behavior, personal interaction, common courtesy, and respect for private property. We will not tolerate harassment of anyone or offensive behavior in any form. Convention participants violating these rules may be expelled from Power-Con without refund and, depending on the severity of the violation, may face criminal punishment and/or civil liability.

All participants of Power-Con should not display goods or wear outfits that are over-sexualized or contain depictions of extreme violence. In addition, exhibitors and guests should not use images or material at their booth or table that surpass a PG-13 rating.

If you are being harassed or feel your safety is at risk, or if you witness someone violating this policy, or have any other concerns, please contact a member of the Power-Con staff (who can be identified with a yellow Staff badge) or a Power-Con volunteer (who can be identified with a green Volunteer badge). If necessary, we will involve security or local law enforcement, and/or we will do what is within our power to assist those experiencing harassment so they feel safe for the duration of the convention.

Badges
Always wear your badge or wristband! You will need your badge or wristband to attend any Power-Con events during regular show hours. Always keep your badge and wristband visible. If you are asked to show your badge or wristband, and photo ID, please do so. Badges and wristbands are nontransferable. Do not give your badge or wristband to a friend or to people outside the event when you leave Power-Con. Random ID checks are possible, so make sure you have your badge or wristband, and photo ID available.

Bag Check
For the additional safety of all Power-Con participants, a bag check will be implemented at the Costume Prop & Bag Check. This may apply to any or all Power-Con participants, and random floor checks may also occur. Any participant who refuses to cooperate with police, security, or Power-Con staff & volunteers about a bag check will be expelled from Power-Con without refund.

Stroller Check
For safety reasons and due to guidelines from the fire marshal, strollers will not be allowed in the Power-Con show room or in the panel room. Power-Con will offer a Stroller Check free-of-charge where you can store your stroller during the show. Attendees found in the show room or in the panel room with these items will be asked to leave and store or check the stroller. The Stroller Check is located inside the main entrance leading to the show room.

Costume Props
NO functional props or weapons are allowed at Power-Con. ALL costume props and weapons must be inspected at the Costume Prop & Bag Check located immediately inside the main entrance after badge/wristband check. Simulated or costume weapons are allowed as a part of your costume, subject to prior approval by security.

• All costume props and weapons must conform to state and federal law.
• Projectile costume props and weapons must be rendered inoperable.
• Functional arrows must have their tips removed and be bundled and zip-tied to a quiver.
• Costume swords and costume “bladed-weapons / spiked-weapons” must be stored on your person.
• Costumes featuring stilts must be approved at Costume Prop & Bag Check.
• Due to crowds and safety issues, people in oversized costumes may be asked to leave the show room for a period of time.

Police, security, or Power-Con staff and volunteers reserve the right to spot-check costume props or weapons in the show room.

If you are not willing to comply with these policies, please do not bring your costume props or weapons to Power-Con.

Handcarts, Trolleys, Rolling Luggage, Bicycles, Scooters, and Hoverboards
For safety reasons, handcarts, trolleys, and rolling luggage will not be allowed into the Power-Con show room or the panel room. Attendees found in the show room or in the panel room with these items will be asked to leave the show room. You may check these items at the Stroller Check located inside the main entrance leading to the show room. Bicycles, scooters, and hoverboards are not allowed at Power-Con, including inside the Hilton Anaheim.

Pets
Power-Con does not allow pets or emotional support animals into the event but does allow for the admission of SERVICE animals. Even if your service animal is wearing an ID identifying them as a service animal, you may still be stopped by police, security, or Power-Con staff or volunteers to provide proof that the animal has been certified, trained, or licensed as a service animal. Power-Con has the right to expel an attendee and their service animal if the service animal disrupts the event or poses a direct threat to the health and safety of others.

Handouts
No handing out of anything, including fliers, stickers, cards, or any promotional item, is allowed at Power-Con, except from within a table or booth in the Power-Con show room.

Sitting in the show room or in entrance ways
By order of the fire marshal, sitting on the main show room floor or entrance ways is not allowed. Lounges are located on the first floor of the Hilton Anaheim and behind the escalators of the second floor foyer for your convenience.

Smoking, including E-cigarettes and vaping products
The Hilton Anaheim is a smoke-free facility. Smoking is not permitted within the hotel building itself. Guests who smoke are permitted to do so outside of the hotel’s main entrance on the promenade walkway located between the Hilton Anaheim and the Anaheim Marriott, or on the 5th floor on the Sunset Deck or the Lanai Deck.

Recording & live-streaming during panels and on the convention show floor
No video recording or live-streaming is allowed during panels! But photography during panels is permitted, unless instructed otherwise. It is okay to film/interview/photograph/otherwise record on the convention floor for broadcast, but only with verbal consent/assent or written permission of those you are filming/interviewing/otherwise recording. Please respect the wishes of any guests, attendees, and/or exhibitors in this regard. It is your responsibility to get permission from anyone you film or photograph.

Q. If I pre-order as a Non-Attendee and then find out I AM able to attend the show, will there be a way to “transfer” our reservation to Attendee and pick up our exclusives at the show? A. Yes. Please contact Power-Con directly via our website’s Contact form so we can make the necessary adjustment. If the upgrade results in you being owed a balance, you will be refunded this amount. Please note that any such upgrade must be done within 60 days of your original pre-order so you can avoid additional fees being deducted from your upgrade refund.

GENERAL:

Q. Is the Power-Con website a secure site?
A. The Power-Con site is secured by HTTPS, and the Purple Pass ticket widget that we use for sales on the site is also secure. Any order you place goes through that widget and is a secure transaction.

Q. What are the production numbers of the exclusives?
A. We are unable to provide any information in regards to production numbers, quotas, etc. Just know they are limited, and almost all past Power-Con exclusives have held or increased their value as of March, 2020.

Q. Why are the exclusives a fixed quantity for 2020 and not made-to-order?
A. Exclusives produced through Mattel are done so with fixed quantities. Once this quantity runs out, no more exclusives will be available. So be sure to order as soon as possible once pre-sales begin.

Q. There’s a password on the links for Non-Attendees and Attendee sales. How do I get that password?
A. If you click on a section and see a password prompt, that password is only there until the sales go live. At that time, the passwords will be removed, the links will be made public, and you can then click on those links to start your pre-order.

Q. How long will the pre-orders last for the MOTU Origins exclusives?
A. As long as inventory remains, the 2020 Exclusives are only available to Attendees, during the pre-order window starting on
Saturday, March 7th, 2020 at 9:00am Pacific time,
and ending on
Sunday, May 3rd, 2020 at 11:45pm Pacific time.
Details are coming soon for Non-Attendee pre-sale dates, which start after the Attendee pre-sale window.

Q. How long will the pre-orders last for the souvenir t-shirts?
A. Pre-orders for the souvenir t-shirts will end on Friday, July 24th. You will pick up your t-shirts at Registration when you check-in with your pass barcode. Shirts are pre-order only. It’s possible we might have an extremely small supply of black shirts for sale at the show, but there are no guarantees. So if you want to secure specific sizes, colors and designs, please be sure to pre-order along with your passes and other exclusives.

Q. Are we reserving the pre-order with our credit card? Or are we paying in full?
A. Attendees and Exhibitors will be paying in full at time of purchase for their passes, exclusives, and shipping if applicable. Pre-order payments for Non-Attendee orders from Power-Con are also paid in full at time of purchase, or subject to the terms and conditions of our resale partners.

Q. Why are you not offering PayPal as a payment option?
A. We used PayPal in 2016. But when it came time to withdraw money, PayPal placed a hold on the funds. As a result, this caused massive trouble for the show. So with future shows, we cannot take this risk again with PayPal and will no longer offer it as an option. Our apologies for any inconvenience.

Q. Do we have to pay sales tax or customs on our tickets, access pass, exclusives?
A. The prices you see are the final prices after all taxes and fees have been factored into the price. If you are a Non-Attendee and your shipment will be received outside of the United States, you are responsible for any and all customs charges/taxes/duties/etc that occur when you receive your shipment.

Q. Do the exclusives come with any additional accessories that are not pictures?
A. Please note that the product you see here is not final, and subject to change including, but not limited to, accessories, colors, and details.

Q. Will there be customer service stock of the exclusives in case people get figures that are somehow incomplete, broken, or painted incorrectly and then need replacements?
A. If you received an item that contains a severe factory error or defect, you can contact us to discuss it. BUT as a general policy, do to the limited nature of the items, the exclusives are sold as-is and are non-refundable. So do not pre-order the exclusives if you are not comfortable with that risk. All sales are final.

CONVENTION POLICIES:

Code of Conduct
Power-Con provides a fun, safe and harassment-free convention experience for everyone regardless of race, ethnicity, gender expression, sexual orientation, age, physical or mental ability, body size, national origin, or religion. Attendees must adhere to commonsense rules for public behavior, personal interaction, common courtesy, and respect for private property. We will not tolerate harassment of anyone or offensive behavior in any form. Convention participants violating these rules may be expelled from Power-Con without refund and, depending on the severity of the violation, may face criminal punishment and/or civil liability.

All participants of Power-Con should not display goods or wear outfits that are over-sexualized or contain depictions of extreme violence. In addition, exhibitors and guests should not use images or material at their booth or table that surpass a PG-13 rating.

If you are being harassed or feel your safety is at risk, or if you witness someone violating this policy, or have any other concerns, please contact a member of the Power-Con staff (who can be identified with a yellow Staff badge) or a Power-Con volunteer (who can be identified with a green Volunteer badge). If necessary, we will involve security or local law enforcement, and/or we will do what is within our power to assist those experiencing harassment so they feel safe for the duration of the convention.

Badges
Always wear your badge or wristband! You will need your badge or wristband to attend any Power-Con events during regular show hours. Always keep your badge and wristband visible. If you are asked to show your badge or wristband, and photo ID, please do so. Badges and wristbands are nontransferable. Do not give your badge or wristband to a friend or to people outside the event when you leave Power-Con. Random ID checks are possible, so make sure you have your badge or wristband, and photo ID available.

Bag Check
For the additional safety of all Power-Con participants, a bag check will be implemented at the Costume Prop & Bag Check. This may apply to any or all Power-Con participants, and random floor checks may also occur. Any participant who refuses to cooperate with police, security, or Power-Con staff & volunteers about a bag check will be expelled from Power-Con without refund.

Stroller Check
For safety reasons and due to guidelines from the fire marshal, strollers will not be allowed in the Power-Con show room or in the panel room. Power-Con will offer a Stroller Check free-of-charge where you can store your stroller during the show. Attendees found in the show room or in the panel room with these items will be asked to leave and store or check the stroller. The Stroller Check is located inside the main entrance leading to the show room.

Costume Props
NO functional props or weapons are allowed at Power-Con. ALL costume props and weapons must be inspected at the Costume Prop & Bag Check located immediately inside the main entrance after badge/wristband check. Simulated or costume weapons are allowed as a part of your costume, subject to prior approval by security.

• All costume props and weapons must conform to state and federal law.
• Projectile costume props and weapons must be rendered inoperable.
• Functional arrows must have their tips removed and be bundled and zip-tied to a quiver.
• Costume swords and costume “bladed-weapons / spiked-weapons” must be stored on your person.
• Costumes featuring stilts must be approved at Costume Prop & Bag Check.
• Due to crowds and safety issues, people in oversized costumes may be asked to leave the show room for a period of time.

Police, security, or Power-Con staff and volunteers reserve the right to spot-check costume props or weapons in the show room.

If you are not willing to comply with these policies, please do not bring your costume props or weapons to Power-Con.

Handcarts, Trolleys, Rolling Luggage, Bicycles, Scooters, and Hoverboards
For safety reasons, handcarts, trolleys, and rolling luggage will not be allowed into the Power-Con show room or the panel room. Attendees found in the show room or in the panel room with these items will be asked to leave the show room. You may check these items at the Stroller Check located inside the main entrance leading to the show room. Bicycles, scooters, and hoverboards are not allowed at Power-Con, including inside the Hilton Anaheim.

Pets
Power-Con does not allow pets or emotional support animals into the event but does allow for the admission of SERVICE animals. Even if your service animal is wearing an ID identifying them as a service animal, you may still be stopped by police, security, or Power-Con staff or volunteers to provide proof that the animal has been certified, trained, or licensed as a service animal. Power-Con has the right to expel an attendee and their service animal if the service animal disrupts the event or poses a direct threat to the health and safety of others.

Handouts
No handing out of anything, including fliers, stickers, cards, or any promotional item, is allowed at Power-Con, except from within a table or booth in the Power-Con show room.

Sitting in the show room or in entrance ways
By order of the fire marshal, sitting on the main show room floor or entrance ways is not allowed. Lounges are located on the first floor of the Hilton Anaheim and behind the escalators of the second floor foyer for your convenience.

Smoking, including E-cigarettes and vaping products
The Hilton Anaheim is a smoke-free facility. Smoking is not permitted within the hotel building itself. Guests who smoke are permitted to do so outside of the hotel’s main entrance on the promenade walkway located between the Hilton Anaheim and the Anaheim Marriott, or on the 5th floor on the Sunset Deck or the Lanai Deck.

Recording & live-streaming during panels and on the convention show floor
No video recording or live-streaming is allowed during panels! But photography during panels is permitted, unless instructed otherwise. It is okay to film/interview/photograph/otherwise record on the convention floor for broadcast, but only with verbal consent/assent or written permission of those you are filming/interviewing/otherwise recording. Please respect the wishes of any guests, attendees, and/or exhibitors in this regard. It is your responsibility to get permission from anyone you film or photograph.