Info & FAQ

Power-Con: The He-Man and She-Ra Toy & Collectibles Experience
August 8 & 9, 2020

Located at the
Hilton Anaheim hotel
777 West Convention Way
Anaheim, California 92802, USA
2nd floor, California & Pacific Ballrooms

If you need hotel reservations, please click here to check out Hotel section on this site.
NOTE: Registration in the discounted Power-Con block begins Saturday, January 25th at 9am Pacific / 12 noon Eastern.

Hours:
Saturday, August 8th: 10am to 6pm
Sunday, August 9th: 10am to 5pm
See our Programming for a more specific timeline.

Attendee, Exhibitor, Volunteer, and Press online registration begin soon! Check back regularly for updates.
Tickets will be available the days of the show.
Pacific Ballroom A: Toy Room
Pacific Ballroom B: Panel Room
California Ballroom A, B, C & D: Main Show Room


PASSES:
Day passes (Saturday or Sunday): $25.00 each, discounted online until Thursday, August 6th, $30.00 each at the door
Weekend passes: $40.00 each, only available online, sales end Thursday, August 6th
Power Passes: $275.00 each* extremely limited; only available online
Click here to purchase passes to Power-Con.

Children under the age of 12 may enter the show for free, but must be accompanied by a ticketed parent or guardian, 18 years or older. This is the same general access granted by Saturday, Sunday, or Weekend passes.

EXCLUSIVES**:
Exclusive #1: MOTU Origins 5-Pack – Attendee price $200.00 each
Exclusive #2: MOTU Origins figure – Attendee price $40.00 each
Exclusive #3: MOTU Hot Wheels item – image and price info coming soon

*Limit of 2 Power Passes per order. The extremely limited Power Pass provides an Attendee with general access to the show with guaranteed front row seating in all panels during regular show hours (Saturday, August 8th, 10am to 5pm Pacific and Sunday, August 9th, 10am to 5pm Pacific), access to the Green Room with beverage and snacks during show hours and lunch from 1:00pm to 2:30pm Pacific, one free convention t-shirt, and entrance to the show 30 minutes prior to regular show hours. These benefits do NOT extend to anyone outside of the Power Pass holder, including children with free general access, friends, family or anyone else in your party.
**Please note that the product you see here is not final, and subject to change including, but not limited to, accessories, colors, and details.


Parking is available for guests at the Hilton Anaheim for a self-parking rate of $21.00 per vehicle per day with in-and-out privileges, and a valet rate of $26.00 per vehicle per day with in-and-out privileges. Since the parking deck is owned by the city, there are no event discounts, and no in-and-out privileges for non-hotel guests. There are other parking options nearby that may be more cost effective, including other hotels and the parking deck for the Anaheim Convention Center.

Guests will be revealed on a regular basis as the convention draws closer. Panel programming will be revealed prior to the convention.


FAQ:
Click here for Attendee Q&A.
Click here for Non-Attendee Q&A.
Click here for the general Q&A.
Click here to read our Convention Policies.

Q. There’s a lot of info in this FAQ. Where was any of this previously announced?
A. Much of this info has been posted as news articles on this website, shared on social media accounts, or posted on the He-Man.Org forums. But, we strongly encourage every person to sign up to our mailing list. ALL important announcements are sent to the mailing list. It’s great to have that info delivered straight to your Inbox. Please click here to sign up for our mailing list!

ATTENDEES:

Q. I got a receipt for my order but only got barcodes for my Attendee passes. So how do I check-in, and how do I claim the exclusives at Power-Con?
A. Like in 2019, all Attendees will check-in at Registration, including those who pre-ordered passes. To check in, you must show the staff at Registration your:
• Saturday/Sunday/Weekend/Power Pass barcode(s), via print out or on your smart device
• Photo ID (valid USA driver’s license or international passport)
• While it is not required, we also recommend that you print out and bring your receipt along with your Saturday/Sunday/Weekend/Power Pass barcodes, or have that receipt available on your smart device. While all you need is the barcodes and ID to check-in at Registration, it doesn’t hurt to have all your paperwork with you just in case!

You will use your pass barcodes to get your Saturday, Sunday, Weekend or Power Passes. After scanning your pass barcodes, the people working at Registration will give you everything for your entire order. Souvenir t-shirts will be given to you at Registration during check-in. But for the toy and other Power-Con exclusives you purchased online during the pre-order, special redemption tickets will be given to you for the exclusives that you then take to the Toy Room (see the program guide for more info) to redeem for your exclusives at any point during Toy Room hours. Those hours will be posted at the show and listed in the program guide available at the Registration desk. Do NOT lose your redemption tickets for your exclusives, as they will NOT be replaced. Keep them securely on your person at all times until you choose to redeem them at Power-Con’s Toy Room. The volunteer staff managing the Toy Room will stamp your redemption ticket(s) and give you the corresponding exclusives. You can keep the stamped redemption ticket(s) as a souvenir if you’d like. Once they are stamped, they are no longer valid. You will also be required to sign a pick-up sheet that verifies you have received the exclusives, as well as understand and agree to our on-site policies.

Q. Why do some of my items say “Will Call” and have no barcode?
A. Only your passes (Power Pass, Saturday Pass, Sunday Pass, Weekend Pass) will have barcodes that you use to check-in at Registration. Everything else is “Will Call”, meaning you claim those items at Registration after checking in. Please see the previous question about how the exclusives work with redemption tickets and the Toy Room.

Q. Oh no! I lost my e-mail with the Saturday/Sunday/Weekend/Power Pass barcodes. What do I do?
A. It’s important that you keep the receipt and barcodes originally e-mailed to you. You can check-in with a print-out of the barcodes, or by scanning your smart device after you have loaded the e-mail with the barcode you received.
But if you’ve accidentally lost or deleted that e-mail, we can resend it to you. Please click here to contact us to request a new barcode. You have to send us the first and last name that was on the order, and the e-mail from which you are contacting us much match the one used to place the order. Also, please note that you can only use the barcode that is associated with your order to check-in one time at Registration.

Q. Can we buy our tickets at the door at Power-Con to enter the show?
A. If you are not interested in exclusives or souvenir t-shirts, and just want to attend the show, you can purchase Saturday and/or Sunday passes at the door. But, if you want any of the exclusives, there will not be any available as they are pre-order-only. We encourage anyone who wants exclusives to pre-order before Attendee pre-sale ends on Sunday, March 22nd, 2020. Also, Power Passes and Weekend Passes are online-only. Power Passes are subject to early sell-out. Weekend passes and discounted day passes will be available to purchase until Thursday, August 6th, 2020.

Q. As an Attendee, how many of each exclusive can I order?
A. Limits on exclusives vary by item. Some may be unlimited, and some may be 10 or fewer, per order. Limits will be listed on each item on the Purple Pass ticket widget during the pre-sale. All Attendee orders must be picked up by the person who placed the order. The name on the order, and name on the ID need to match when claiming the items at Power-Con.

Q. I’m ordering a Power Pass. How do I claim my free t-shirt?
A. We will contact you about what free shirt you want for each pass after you have completed your order. Do not order additional souvenir t-shirts unless you want more than the one free t-shirt that comes with the Power Pass. You will then be given the free shirt when you check-in at Registration.

Q. I’m ordering a Power Pass. Can the people with me, including my children, also benefit from my pass?
A. The Power Pass benefits only extend to the Power Pass holder. No other party, including children with you who have free general access to the show, can enjoy the benefits of your Power Pass.

Q. Do I need to register an account to pre-order my tickets, passes, exclusives?
A. No. Everything is done via the Purple Pass online shopping cart widget. You do not need to have a prior registered ID to login like you do at some of the really large conventions.

Q. Do we purchase our ticket / access pass separately from the exclusives?
A. They are separate items but they are all ordered at the same time. Once everything is added to your cart, the items are secure for 15 minutes as long as you complete your order within that time frame. If you do not complete your order during checkout, you will not be charged for a pass or any exclusives that were in your cart, and those items will be returned to inventory.

Q. So exactly how does the pre-order process work?
A. Click here for the Attendee ordering walk-through video. (video coming soon)

Q. It looks like I can proceed to checkout without an Attendee pass. Does this mean I can skip those and just order the exclusives?
A. No, and it only appears that way at first glance. Attendee badges are required during pre-order. When you click on “Confirm Order” and then click on “Purchase Tickets” on the confirmation pop-up, the system will give you a warning if you are missing an Attendee badge. If that happens, you will need to go back to the shopping cart on the Power-Con site to add an Attendee pass.

Q. I already placed my order, but I decided I’d like to add some additional items. Is it possible to do this?
A. There is no way to add additional items if you have already placed your order. Sorry! If you decide later that you want additional items, then you will have to order another pass to the show and purchase additional items with a second order.

Q. If I pre-order as an Attendee and then find out I am NOT able to attend the show, will there be a way to “transfer” our reservation to Non-Attendee status instead and then have my order shipped?
A. No. Attendee tickets and exclusive pickups for Attendees MUST be picked up at the show and are non-refundable. If you feel there is a chance you cannot make it, we strongly recommend that you instead place a Non-Attendee order and have the exclusives shipped by Power-Con or from one of our resale partners.

Q. So what happens to my pre-ordered Attendee pass and exclusives if I longer make it to the convention? What are my options?
A. If you have one of the following: a personal medical emergency, family emergency, or death in the family, we will refund your Power-Con purchases in full. The only condition is that you must provide some proof (such as a note from a physician, a police report, etc. It must be an official memo or document, and not simply your account of events). We appreciate everyone’s understanding in this matter as we realize it can be a delicate subject.
Otherwise, the Power-Con Attendee tickets and exclusive purchases are non-refundable. If your exclusives are not picked up by 4pm Pacific on Sunday, August 9th, 2020, your order will be forfeited. If you are worried that you will not be able to attend, it is recommended that you place a Non-Attendee order and have your exclusives shipped from our resale partners.
The only other alternative is that you could make an arrangement through another Attendee who can pick up your order at the show. If you have another Attendee who can pick up your order for you, please contact us for more info on how to proceed.

NON-ATTENDEES:

Non-Attendee FAQ coming soon

GENERAL:

Q. Is the Power-Con website a secure site?
A. The Power-Con site is secured by HTTPS, and the Purple Pass ticket widget that we use for sales on the site is also secure. Any order you place goes through that widget and is a secure transaction.

Q. What are the production numbers of the exclusives?
A. We are unable to provide any information in regards to production numbers, quotas, etc. Just know they are limited, and almost all past Power-Con exclusives have held or increased their value as of January, 2020.

Q. Why are the exclusives a fixed quantity for 2020 and not made-to-order?
A. Exclusives produced through Mattel are done so with fixed quantities. Once this quantity runs out, no more exclusives will be available. So be sure to order as soon as possible once pre-sales begin.

Q. There’s a password on the links for Non-Attendees and Attendee sales. How do I get that password?
A. The password is only there until the sales go live. At that time, the passwords will be removed, the links will be made public, and you can click on those links to start your pre-order.

Q. How long will the pre-orders last for the exclusives?
A. The 2020 Exclusives are only available to Attendees, during the pre-order window starting on
***Start date coming soon***,
and ending on
Sunday, March 22nd, 2020 at 11:59pm Pacific time.
Details are coming soon for Non-Attendee pre-sale dates, which start after the Attendee pre-sale window.

Q. How long will the pre-orders last for the souvenir t-shirts?
A. Pre-orders for the souvenir t-shirts will end on Friday, July 24th. You will pick up your t-shirts at Registration when you check-in with your pass barcode. Shirts are pre-order only. It’s possible we might have an extremely small supply of black shirts for sale at the show, but there are no guarantees. So if you want to secure specific sizes, colors and designs, please be sure to pre-order along with your passes and other exclusives.

Q. Are we reserving the pre-order with our credit card? Or are we paying in full?
A. Attendees and Exhibitors will be paying in full at time of purchase for their passes, exclusives, and shipping if applicable. Pre-order payments for Non-Attendee orders from Power-Con are also paid in full at time of purchase, or subject to the terms and conditions of our resale partners.

Q. Why are you not offering PayPal as a payment option?
A. We used PayPal in 2016. But when it came time to withdraw money, PayPal placed a hold on the funds. As a result, this caused massive trouble for the show. So with future shows, we cannot take this risk again with PayPal and will no longer offer it as an option. Our apologies for any inconvenience.

Q. Do we have to pay sales tax or customs on our tickets, access pass, exclusives?
A. The prices you see are the final prices after all taxes and fees have been factored into the price. If you are a Non-Attendee and your shipment will be received outside of the United States, you are responsible for any and all customs charges/taxes/duties/etc that occur when you receive your shipment.

Q. Do the exclusives come with any additional accessories that are not pictures?
A. Please note that the product you see here is not final, and subject to change including, but not limited to, accessories, colors, and details.

Q. Will there be customer service stock of the exclusives in case people get figures that are somehow incomplete, broken, or painted incorrectly and then need replacements?
A. If you received an item that contains a severe factory error or defect, you can contact us to discuss it. BUT as a general policy, do to the limited nature of the items, the exclusives are sold as-is and are non-refundable. So do not pre-order the exclusives if you are not comfortable with that risk. All sales are final.

CONVENTION POLICIES:

Code of Conduct
Power-Con provides a fun, safe and harassment-free convention experience for everyone regardless of race, ethnicity, gender expression, sexual orientation, age, physical or mental ability, body size, national origin, or religion. Attendees must adhere to commonsense rules for public behavior, personal interaction, common courtesy, and respect for private property. We will not tolerate harassment of anyone or offensive behavior in any form. Convention participants violating these rules may be expelled from Power-Con without refund and, depending on the severity of the violation, may face criminal punishment and/or civil liability.

All participants of Power-Con should not display goods or wear outfits that are over-sexualized or contain depictions of extreme violence. In addition, exhibitors and guests should not use images or material at their booth or table that surpass a PG-13 rating.

If you are being harassed or feel your safety is at risk, or if you witness someone violating this policy, or have any other concerns, please contact a member of the Power-Con staff (who can be identified with a yellow Staff badge) or a Power-Con volunteer (who can be identified with a green Volunteer badge). If necessary, we will involve security or local law enforcement, and/or we will do what is within our power to assist those experiencing harassment so they feel safe for the duration of the convention.

Badges
Always wear your badge or wristband! You will need your badge or wristband to attend any Power-Con events during regular show hours. Always keep your badge and wristband visible. If you are asked to show your badge or wristband, and photo ID, please do so. Badges and wristbands are nontransferable. Do not give your badge or wristband to a friend or to people outside the event when you leave Power-Con. Random ID checks are possible, so make sure you have your badge or wristband, and photo ID available.

Bag Check
For the additional safety of all Power-Con participants, a bag check will be implemented at the Costume Prop & Bag Check. This may apply to any or all Power-Con participants, and random floor checks may also occur. Any participant who refuses to cooperate with police, security, or Power-Con staff & volunteers about a bag check will be expelled from Power-Con without refund.

Stroller Check
For safety reasons and due to guidelines from the fire marshal, strollers will not be allowed in the Power-Con show room or in the panel room. Power-Con will offer a Stroller Check free-of-charge where you can store your stroller during the show. Attendees found in the show room or in the panel room with these items will be asked to leave and store or check the stroller. The Stroller Check is located inside the main entrance leading to the show room.

Costume Props
NO functional props or weapons are allowed at Power-Con. ALL costume props and weapons must be inspected at the Costume Prop & Bag Check located immediately inside the main entrance after badge/wristband check. Simulated or costume weapons are allowed as a part of your costume, subject to prior approval by security.

• All costume props and weapons must conform to state and federal law.
• Projectile costume props and weapons must be rendered inoperable.
• Functional arrows must have their tips removed and be bundled and zip-tied to a quiver.
• Costume swords and costume “bladed-weapons / spiked-weapons” must be stored on your person.
• Costumes featuring stilts must be approved at Costume Prop & Bag Check.
• Due to crowds and safety issues, people in oversized costumes may be asked to leave the show room for a period of time.

Police, security, or Power-Con staff and volunteers reserve the right to spot-check costume props or weapons in the show room.

If you are not willing to comply with these policies, please do not bring your costume props or weapons to Power-Con.

Handcarts, Trolleys, Rolling Luggage, Bicycles, Scooters, and Hoverboards
For safety reasons, handcarts, trolleys, and rolling luggage will not be allowed into the Power-Con show room or the panel room. Attendees found in the show room or in the panel room with these items will be asked to leave the show room. You may check these items at the Stroller Check located inside the main entrance leading to the show room. Bicycles, scooters, and hoverboards are not allowed at Power-Con, including inside the Hilton Anaheim.

Pets
Power-Con does not allow pets or emotional support animals into the event but does allow for the admission of SERVICE animals. Even if your service animal is wearing an ID identifying them as a service animal, you may still be stopped by police, security, or Power-Con staff or volunteers to provide proof that the animal has been certified, trained, or licensed as a service animal. Power-Con has the right to expel an attendee and their service animal if the service animal disrupts the event or poses a direct threat to the health and safety of others.

Handouts
No handing out of anything, including fliers, stickers, cards, or any promotional item, is allowed at Power-Con, except from within a table or booth in the Power-Con show room.

Sitting in the show room or in entrance ways
By order of the fire marshal, sitting on the main show room floor or entrance ways is not allowed. Lounges are located on the first floor of the Hilton Anaheim and behind the escalators of the second floor foyer for your convenience.

Smoking, including E-cigarettes and vaping products
The Hilton Anaheim is a smoke-free facility. Smoking is not permitted within the hotel building itself. Guests who smoke are permitted to do so outside of the hotel’s main entrance on the promenade walkway located between the Hilton Anaheim and the Anaheim Marriott, or on the 5th floor on the Sunset Deck or the Lanai Deck.

Recording & live-streaming during panels and on the convention show floor
No video recording or live-streaming is allowed during panels! But photography during panels is permitted, unless instructed otherwise. It is okay to film/interview/photograph/otherwise record on the convention floor for broadcast, but only with verbal consent/assent or written permission of those you are filming/interviewing/otherwise recording. Please respect the wishes of any guests, attendees, and/or exhibitors in this regard. It is your responsibility to get permission from anyone you film or photograph.