In-Person Event – September 11 & 12, 2021

• Face coverings will be required for anyone over the age of 2 inside the convention, inside the panel room, while in line at Registration, and when queued to enter the show floor. Face shields are discouraged but allowed.
• We will be limiting the number of people on the show floor at one time. Once we hit the floor limit, attendees will be required to queue at the show room entrance. Thereafter, for each attendee who exits, another will be allowed entrance. We appreciate your patience and assistance with this process.
• We will not be making temperature checks, require proof of vaccination, or require proof of negative test results.
• If you feel sick or ill, or if you are immunocompromised, we ask that you please stay home. If you stay home, but you pre-ordered exclusives, we will contact you a week or two after the show to arrange S/H payment or to refund you the cost of the exclusives.

In-person event located at the
Hilton Anaheim hotel
777 West Convention Way
Anaheim, California 92802, USA

California Ballroom A: Toy Room
California Ballroom B: Panel Room
California Ballroom C & D: Main Show Room

If you need hotel reservations, please click here to check out Hotel & Travel section on this site.

2021 In-person event hours: Saturday, September 11th: 10am to 6pm Sunday, September 12th: 10am to 5pm
Guests will be revealed on a regular basis as the convention draws closer.
Panel programming will be revealed prior to the convention. See our Programming for a more specific timeline.
Attendee, Exhibitor, Volunteer, and Press online registration will be announced at a later date. Check back regularly for updates.

Day passes (Saturday 10am-6pm SOLD OUT UNTIL 1PM AT THE SHOW or Sunday 10am-5pm): $40.00 each at the door
Weekend passes: $60.00 each, SOLD OUT only available online
Power Passes: $300.00 each* SOLD OUT extremely limited; only available online
Click here to purchase passes to Power-Con.
Children 12 and under may enter the show for free, but must be accompanied by a ticketed parent or guardian, 18 years or older. This is the same general access granted by Saturday, Sunday, or Weekend passes.

Exclusive #1: MOTU Origins Horde Multi-Pack$150.00 each SOLD OUT
Nothing can stop the Evil Horde, and that goes for their awesome figure variants. This MOTU Origins 4-Pack will contain blue-skinned Hordak, dark Grizzlor, a crimson Horde Trooper, and a shadow Horde Trooper.
Exclusive #2: MOTU Origins Faker 2-Pack$60.00 each SOLD OUT
What’s better than a MOTU Origins Faker that comes with an orange cingulum militare and Havoc Staff? How about a beast his can call his own? That’s exactly what you get with this 2-Pack of “Leo” Faker and Dupli-Cat, his robotic feline mount.
Exclusive #3: MOTU Origins “Secrets of Grayskull” Accessory Pack$30.00 each SOLD OUT
Now that fans have the outstanding Origins Castle Grayskull available for their collection, Mattel expands upon it to make it even better! This pack comes with the castle’s humanoid robot, a 3D dungeon grate that includes a tentacle, and the Spirit of Castle Grayskull. These accessories are a must-have to complete your Grayskull display.
Exclusive #4: 2021 Novelty Pin Set – $40.00 each

Exclusive #5 Power-Con 2021 MOTU’style Pin – $10.00 each
Exclusive #6: Power-Con 2021 Revelations’style Pin – $10.00 each
Exclusive #7: “Arachnid” Souvenir Power-Con T-Shirt – black or blue – $20.00 eachPRE-SALE ENDED
Exclusive #8: “Deviling” Souvenir Power-Con T-Shirt – black or turquoise – $20.00 eachPRE-SALE ENDED
Exclusive #9: “Periscope” Souvenir Power-Con T-Shirt – black or red – $20.00 eachPRE-SALE ENDED
Exclusive #10: “Stallion” Souvenir Power-Con T-Shirt – black or gold – $20.00 eachPRE-SALE ENDED
*Limit of 2 Power Passes per order. The extremely limited Power Pass provides attendee with general access to the show with guaranteed front row seating in all panels during regular show hours (Saturday, September 11th, 10am to 5pm Pacific and Sunday, September 12th, 10am to 5pm Pacific), access to the Green Room with beverage and snacks during show hours and lunch from 1:00pm to 2:30pm Pacific, one free convention t-shirt, and entrance to the show 30 minutes prior to regular show hours. These benefits do NOT extend to anyone outside of the Power Pass holder, including children with free general access, friends, family or anyone else in your party. †Each Power-Con souvenir design is available in two different color shirts. All are available in adult male sizes Small, Medium, Large, XL, 2XL, 3XL, and 4XL.

Parking is available for guests at the Hilton Anaheim for a self-parking rate of $24.00 per vehicle per day with in-and-out privileges, and a valet rate of $30.00 per vehicle per day with in-and-out privileges. If you are not staying at the hotel, parking at the Hilton Anaheim parking desk is $20.00 per vehicle per day, BUT you get no in-and-out privileges. Since the parking deck is owned by the city, there are no event discounts, and no in-and-out privileges for non-hotel guests. There are other parking options nearby that may be more cost effective, including other hotels and the parking deck for the Anaheim Convention Center.


Please review the FAQs below before contacting Power-Con:
Click here for the General Q&A.
Click here for Attendee Q&A.
Click here for Non-Attendee Q&A.
Click here to read our Convention Policies.



Q. A 404 Error loads when I click on the Non-Attendees and Attendee pre-sale links. How do I get the page to load?
A. This 404 error will continue to load until the sales go live on Saturday, May 15th at 9:00am Pacific / 12:00 noon Eastern for Attendees,
and until the sales go live on Saturday, May 22nd at 9:00am Pacific / 12:00 noon Eastern for Non-Attendees.
At that time, the 404 error will disappear, the links will be made public, and the shopping carts will load so you can start your pre-order.

Q. So exactly how does the pre-order process work?
A. You’ll find image links for Attendees (coming to the show) and Non-Attendees (delivery to a location of your specification) on our Tickets & Exclusives page. Please click on the image link that applies to you.
Non-Attendees: after you click on this image link, there will be some additional image links to specify your shipping location. After you click on the appropriate one, the shopping cart will load where you will add and then purchase your items. Once you add an item to your cart, you don’t have to worry about an item selling out as long as you complete your order within the 15 minute limit shown. As long as you follow the prompts, and agree to the Terms & Conditions of the sale near the end, it’s a very easy, self-explanatory process.
Also, BigBadToyStore pre-sale links will be located on the Non-Attendee page for those who prefer to pre-order through them.
Attendees: after you click on this image link, the shopping cart will load where you will add and then purchase your items. Please note that passes are required, so you cannot complete an order without at least one pass. If you add any shirts or jackets that require you to select sizes and/or colors, you will be asked about your size/color preferences during the order process. Once you add an item to your cart, you don’t have to worry about an item selling out as long as you complete your order within the 15 minute limit shown. As long as you follow the prompts, and agree to the Terms & Conditions of the sale near the end, it’s a very easy, self-explanatory process.

Q. Will there be any virtual offerings for 2021 like you had in 2020?
A. We do not have any specific announcements at this time about virtual offerings. But, we do plan to have an interactive element similar in theme to the 2020 Grayskull Treasure Room (but WAY more fun), and we hope to live-stream some panels for non-attendees to watch. But for 2021, all panel Q&A sessions will only be offered to Attendees.

Q. Do you have a payment plan, or is everything due all at once?
A. Payment is due in full at time of pre-order made directly from Power-Con. We have no payment plan or delayed payment option. Our resale partners have their own terms and conditions for payment.

Q. What payment methods do you accept?
A. For online payments, we accept credit card payments from Visa, MasterCard, Discover, and American Expess.
For in-person payments, we accept those same four credit cards, and also cash.
No other payment methods are accepted.

Q. Should I worry that resellers will pre-order the exclusives before I have a chance to pre-order?
A. This will be our fifth year offering exclusives. And every year, fans have this same concern. But the sales data has been consistent year-to-year. And we’re happy to share it with you to hopefully help give fans peace of mind.
93% to 95% of all orders are 1 or 2 of each item,
3% to 6% are for orders of 3 to 5 of each item,
and the remaining 1% to 2% of orders are upwards of 10 of each item.
A very small amount of customers order large quantities. And we know that some of those orders are made by international fans that are helping other fans save on shipping in their country.
So if these exclusives sell out lightning fast, it would only be because a large number of new fans are buying them. Which would be a great thing for He-Man and She-Ra! We can never guarantee that product will be available for all as it is limited in production.

Q. Will there be a single-carded release of these same releases?
A. We learned along with fans that the 2020 5-Pack Mer-Man was re-released on a single card. Some paint application changes were made to make the single-carded figure different, but it was a minimal change. Yet we believe this was a rare exception. The 2021 exclusives are all variants of single-carded releases that were already released or that are probably coming in the near future. For example, the crimson Horde Trooper is a variant of the regular gray version that will probably be released later on. Mattel knows that collectors value the limited nature of exclusives and we do not think they would intentionally do anything to take away from the special nature of a convention exclusive.

Q. Is the Power-Con website a secure site?
A. The Power-Con site is secured by HTTPS, and the Purple Pass ticket widget that we use for sales on the site is also secure. Any order you place goes through that widget and is a secure transaction. Some people get a secure site warning when visiting Power-Con. This is because we have some old HTTP code hanging around that causes these errors when loading on a HTTPS site. But rest assured that the site is secure.

Q. What are the production numbers of the exclusives?
A. We are unable to provide any information in regards to production numbers, quotas, etc. Just know they are limited, and almost all past Power-Con exclusives have held or increased their value. Some have skyrocketed in value!

Q. Why are the exclusives a fixed quantity and not made-to-order?
A. Exclusives produced through Mattel are done so with fixed quantities. Based on what we know, this is because Mattel has strict schedules at their factories and have to plan things far in advance. Once this quantity runs out, no more exclusives will be available. So be sure to order as soon as possible once pre-sales begin. And it’s always possible Mattel may release more later on in a different format.

Q. Do we have to pay sales tax or customs on our tickets, access pass, exclusives?
A. The prices you see are the final prices after all taxes and fees have been factored into the price. If you are a Non-Attendee and your shipment will be received outside of the United States, you are responsible for any and all customs charges/taxes/duties/etc that occur when you receive your shipment.

Q. Do the exclusives come with any additional accessories that are not pictures?
A. Please note that the product you see here is not final, and subject to change including, but not limited to, accessories, colors, and details.

Q. Will there be customer service stock of the exclusives in case people get figures that are somehow incomplete, broken, or painted incorrectly and then need replacements?
A. If you received an item that contains a severe factory error or defect, you can contact us to discuss it. BUT as a general policy, due to the limited nature of the items, the exclusives are sold as-is and are non-refundable. So do not pre-order the exclusives if you are not comfortable with that risk. All sales are final.

Q. How long do I have to contact you to discuss a severe factory error or defect?
A. Once you have claimed & picked up your Power-Con exclusives at the convention, or once your Power-Con exclusives have shown as delivered, you then have 30 calendar days to contact us to discuss a severe factory error or defect with your purchased exclusive. We will accept no further requests once that 30 calendar day window has passed. Please note that even though we will review requests sent within that 30 calendar day window, the exclusives are sold as-is, are non-refundable, and all sales are final.

Q. Will John Erwin, the voice of 80s Filmation He-Man, be at Power-Con?
A. We get asked this a looooooooot.
Since the beginning of Power-Con, we have done everything we can think of to entice Mr. Erwin to attend Power-Con. Just like you, we hold his performance as the voice of He-Man in the highest regard. But while Mr. Erwin has expressed thanks for everyone’s gratitude and admiration, he currently has no desire to attend conventions. So even though we all hope to meet Mr. Erwin in person, we hope you will join us in respecting his desire for privacy.



Q. If any of the exclusives sell out during the pre-sale, will they still be available at the convention?
A. As a rule of thumb, if something sells out during the pre-sale, then it is no longer available. That said, it’s always possible retailers on the show floor might be selling the exclusives they purchased (if they purchased any) at an increased price.

Q. My passes show the convention date as being in August. How does this affect me attending Power-Con the weekend of September 11th and 12th?
A. Have no worries. This was an early mistake the ticketing vendor had on the backend of the system for the ticket meta data. But rest assured, any 2021 Saturday pass will work on September 11th, any 2021 Sunday pass will work on September 12th, and any 2021 weekend pass will work on Sep 11 & 12. Them saying August on the receipt & barcode won’t impact entry into the show. Sorry about the confusion, and we look forward to seeing you at the show!

Q. I got a receipt for my order but only got barcodes for my Attendee passes. So how do I check-in, and how do I claim the exclusives at Power-Con?
A. Like the previous in-person show, all Attendees will check-in at Registration, including those who pre-ordered passes. To check in, you must show the staff at Registration your:
• Saturday/Sunday/Weekend/Power Pass barcode(s), via print out or on your smart device
• Photo ID (valid USA driver’s license or international passport)
• While it is not required, we also recommend that you print out and bring your receipt along with your Saturday/Sunday/Weekend/Power Pass barcodes, or have that receipt available on your smart device.
While all you need is the barcodes and ID to check-in at Registration, it doesn’t hurt to have all your paperwork with you just in case!

You will use your pass barcodes to get your Saturday, Sunday, Weekend or Power Passes. After scanning your pass barcodes, the people working at Registration will give you everything for your entire order. Souvenir t-shirts will be given to you at Registration during check-in. But for the toy and other Power-Con exclusives you purchased online during the pre-order, special redemption tickets will be given to you for the exclusives that you then take to the Toy Room (see the program guide at the show for more info) to redeem for your exclusives at any point during Toy Room hours. Those hours will be posted at the show and listed in the program guide available at the Registration desk. Do NOT lose your redemption tickets for your exclusives, as they will NOT be replaced. Keep them securely on your person at all times until you choose to redeem them at Power-Con’s Toy Room. The volunteer staff managing the Toy Room will stamp your redemption ticket(s) and give you the corresponding exclusives. You can keep the stamped redemption ticket(s) as a souvenir if you’d like. Once they are stamped, they are no longer valid. You will also be required to sign a pick-up sheet that verifies you have received the exclusives, as well as understand and agree to our on-site policies.

Q. Why do some of my items say “Will Call” and have no barcode?
A. Only your passes (Power Pass, Saturday Pass, Sunday Pass, Weekend Pass) will have barcodes that you use to check-in at Registration. Everything else is “Will Call”, meaning you claim those items at Registration after checking in. Please see the previous question about how the exclusives work with redemption tickets and the Toy Room.

Q. Oh no! I lost my e-mail with the Saturday/Sunday/Weekend/Power Pass barcodes. What do I do?
A. It’s important that you keep the receipt and barcodes originally e-mailed to you. You can check-in with a print-out of the barcodes, or by scanning your smart device after you have loaded the e-mail with the barcode you received. But if you’ve accidentally lost or deleted that e-mail, we can resend it to you. Please click here to contact us to request a new barcode. You have to send us the first and last name that was on the order, and the e-mail from which you are contacting us much match the one used to place the order. Also, please note that you can only use the barcode that is associated with your order to check-in one time at Registration.

Q. Can we buy our tickets at the door at Power-Con to enter the show?
A. If you are not interested in exclusives or souvenir t-shirts, and just want to attend the show, you can purchase Saturday and/or Sunday passes at the door. But, if you want any of the exclusives, there will not be any available as they are pre-order-only. Also, Power Passes and Weekend Passes are online-only. Power Passes are subject to early sell-out. Weekend passes and discounted day passes will be available to purchase until Thursday, September 9th, 2021.
2021 SHOW NOTICE: For now, tickets to the show are limited! If we sell out, then we hope we can add more tickets once California officially reopens on its planned date of June 15th. But, we cannot guarantee exclusives will be available at this time. So, if by some chance we sell out of Attendee tickets but you also want the exclusives, then please pre-order them as a Non-Attendee to have them delivered to your home. If we do sell out of Attendee tickets, and you have an existing Non-Attendee pre-order, but plan to attend if we are able to add more tickets, then we will work with you to convert your Non-Attendee order over to an Attendee order if you so desire.

Q. As an Attendee, how many of each exclusive can I order?
A. Limits on exclusives vary by item. Some may be unlimited, and some may be 10 or fewer, per order. Limits will be listed on each item on the ticket widget during the pre-sale. All Attendee orders must be picked up by the person who placed the order. The name on the order, and name on the ID need to match when claiming the items at Power-Con.

Q. How long will the pre-orders last for the souvenir t-shirts?
A. Pre-orders for the souvenir t-shirts will end on Sunday, August 8th. You will pick up your t-shirts at Registration when you check-in with your pass barcode. Shirts are pre-order only. It’s possible we might have an extremely small supply of black shirts for sale at the show, but there are no guarantees. So if you want to secure specific sizes, colors and designs, please be sure to pre-order along with your passes and other exclusives.

Q. I’m ordering a Power Pass. How do I claim my free t-shirt?
A. We will contact you about what free shirt you want for each pass after you have completed your order. Do not order additional souvenir t-shirts unless you want more than the one free t-shirt that comes with the Power Pass. You will then be given the free shirt when you check-in at Registration.

Q. I’m ordering a Power Pass. Can the people with me, including my children, also benefit from my pass?
A. The Power Pass benefits only extend to the Power Pass holder. No other party, including children with you who have free general access to the show, can enjoy the benefits of your Power Pass.

Q. Do I need to register an account to pre-order my tickets, passes, exclusives?
A. No. Everything is done via the online shopping cart widget. You do not need to have a prior registered ID to login like you do at some of the really large conventions.

Q. Do we purchase our ticket / access pass separately from the exclusives?
A. They are all ordered at the same time from the same listing, where all passes and exclusives are presented. Once everything is added to your cart, the items are secure for 15 minutes as long as you complete your order within that time frame. If you do not complete your order during checkout, you will not be charged for a pass or any exclusives that were in your cart, and those items will be returned to inventory.

Q. It looks like I can proceed to checkout without an Attendee pass. Does this mean I can skip those and just order the exclusives?
A. No, and it only appears that way at first glance. Attendee badges are required during pre-order. When you click on “Confirm Order” and then click on “Purchase Tickets” on the confirmation pop-up, the system will give you a warning if you are missing an Attendee badge. If that happens, you will need to go back to the shopping cart on the Power-Con site to add an Attendee pass.

Q. I already placed my order, but I decided I’d like to add some additional items. Is it possible to do this?
A. There is no way to add additional items if you have already placed your order. Sorry! If you decide later that you want additional items, then you will have to order another pass to the show and purchase additional items with a second order.

Q. If I pre-order as an Attendee and then find out I am NOT able to attend the show, will there be a way to “transfer” our reservation to Non-Attendee status instead and then have my order shipped?
A. No. Attendee tickets and exclusive pickups for Attendees MUST be picked up at the show and are non-refundable. If you feel there is a chance you cannot make it, we strongly recommend that you instead place a Non-Attendee order and have the exclusives shipped by Power-Con or from one of our resale partners.

Q. So what happens to my pre-ordered Attendee pass and exclusives if I longer make it to the convention? What are my options?
A. If you have one of the following: a personal medical emergency, family emergency, or death in the family, we will refund your Power-Con purchases in full. The only condition is that you must provide some proof (such as a note from a physician, a police report, etc. It must be an official memo or document, and not simply your account of events). We appreciate everyone’s understanding in this matter as we realize it can be a delicate subject. Otherwise, the Power-Con Attendee tickets and exclusive purchases are non-refundable. If your exclusives are not picked up by 5pm Pacific on Sunday, September 12th, 2021, your order will be forfeited. If you are worried that you will not be able to attend, it is recommended that you place a Non-Attendee order and have your exclusives shipped from our resale partners. The only other alternative is that you could make an arrangement through another Attendee who can pick up your order at the show. If you have another Attendee who can pick up your order for you, please contact us for more info on how to proceed.

Q. What if I can no longer attend the convention due to a COVID-19 infection, or if there is a new outbreak of COVID-19 that impacts the entire country?
A. For the former, please see the previous question where documentation is required to prove the need for a cancellation due to a medical emergency. We appreciate everyone’s understanding in this matter as we realize it can be a delicate subject. For the latter, we are all moving forward in a positive way with the hopes that things are slowly returning to normal. But if something happens on a grand scale to cause the show to be suspended, we will explore doing what we did in 2019 which would be applying ticket costs towards shipping and handling, then refunding a balance if one remains or billing you for the balance if more S/H is due.



Q. Are you partnering with anyone to offer the exclusives?
A. Non-Attendees will be able to pre-order the exclusives directly from Power-Con and also from BigBadToyStore. Links to the pre-sales from BBTS will be on our Tickets & Exclusive page when pre-sales begin.

Q. When will the exclusives ship for Non-Attendees?
A. The Non-Attendee exclusives should arrive to both our shipping location in the USA and to BigBadToyStore some time in late September, 2021. We will post a notice if we learn there will be a delay in the shipment due to circumstances beyond our control. This could happen with the common delays that are happening today due to Covid-19, staffing shortages, custom delays at the port, and more. One they are in-hand, all items coming directly from Power-Con should be shipped out to customers within 4 weeks (meaning, we plan to have them all out the door and on their way to you before October 31, 2021). This does not account for transit times by USPS or UPS. Please keep in mind we’re a fan-supported operation and we can’t ship as fast as big companies. So we do our best to be up front about planned dates and shipping times. BigBadToyStore’s shipping times are outlined by them on their own website.

Q. As a Non-Attendee, how many of each exclusive can I order?
A. You can purchase up to 3 of each MOTU Origins exclusives from Power-Con, per order. The 5-pin sets have no order limit. The dated souvenir pins and souvenir shirts are exclusive to Attendees and Exhibitors. BigBadToyStore determines their own limits. Pins and apparel will not be available from BigBadToyStore.

Q. I’m a Non-Attendee and I really want your souvenir t-shirts or your other exclusives only available to Attendees. Is there any way at all for me to purchase those? A. Sorry, but with the exception of the 5-pin set, these are exclusive to Attendees and Exhibitors. If you know someone attending the show, we suggest asking that person if they could help you out. But know that any deals you work out with a Power-Con Attendee or Exhibitor is done so at your own risk and are not the responsibility of Power-Con.

Q. I am not interested in the MOTU Origins exclusives, and would like to order one or more of the other items (pins & apparel) but it won’t let me. Is there any way to order them?
A. Unfortunately, no. These are add-ons that can only be purchased if you also pre-order one or more of the MOTU Origins toy exclusives. Our apologies!

Q. Do I need to register an account to pre-order my tickets, passes, exclusives?
A. No. Everything is done via an online shopping cart. You do not need to have a prior registered ID to login like you do at some of the really large conventions. If you order from BigBadToyStore, please review their order process on their website.

Q. How much will shipping/handling be on the exclusives for Non-Attendees?
A. For USA orders, we are using USPS Priority shipping or UPS Ground (depending on which we found to be cheaper). For international shipments, the size and weight of the order will determine if it is shipped via International First Class or Priority International (and it’s almost always Priority International due to size). All orders will also include a small handling fee to cover shipping supplies and packing labor. Also, all orders will include insurance. Rates will be shown in the online shopping cart while placing a pre-order. If you are purchasing multiple items, you’ll see the shipping rate shown with only one of the items in your cart. For international packages, this price does not include any customs/VAT charges you have to pay, if charged to you by your country. Shipping and handling IS expensive. We only ship once a year and do not have access to shipping discounts. We apologize for this but the total shipping and handling charge is beyond our control. BigBadToyStore determines their own shipping and handling charges.

Q. Certain combinations of quantities really makes the S/H jump up in price! Why is this?
A. We have a limitation on the size box we can ship. As a result, there are only so many different combinations of exclusives we can put into one box before we have to use one or more additional boxes (depending on the quantities ordered). The 2021 exclusives are surprisingly large. For example, the 2021 4-Pack dimensions we were given are bigger than the 2020 5-Pack. So if you’re having exclusives shipped directly from Power-Con, you should expect a hefty S/H cost. Despite what some people may think, we are not padding these costs. The labor and material costs for handling are minimal, whereas shipping costs are extremely high these days. Even though it is beyond our control, we still apologize for the sting of the S/H costs. We don’t want to lose your business, and would definitely charge less for S/H if we could.

Q. I saw during checkout there is a questionnaire that lets me enter a different shipping address, which I filled out. But, when I got my receipt, it only showed my billing address. Is something wrong?
A. Nope, you have nothing to worry about. The questionnaire responses do not show up on your receipt. But rest assured, if you entered a shipping address in the answer to that questionnaire, it was recorded into your order. Still, if it would make you feel more at ease to write us and verify, we completely understand and you are more than welcome to contact us.

Q. What happens if my shipping address changes before the figures ship, and I need to update that information?
A. If your shipping address changes at some point after you place your order, don’t worry. We will reach out to everyone about a week or two prior to shipping the figures to check for shipping address updates. Make sure e-mails from Power-Con aren’t being filtered into your Junk or Spam folder! If you order through BigBadToyStore, you will need to work with them for any address updates. That said, you are still welcome to contact us and request an update to your shipping address at any time.

Q. I see on my completed Non-Attendee order that my items say “Will Call.” But I need these shipped to me. Is something wrong with my order?
A. Nope, everything is perfectly fine! We can only mark passes and items as “Will Call” or “Print at Home” because it’s a ticketing system and they deal mostly with tickets. But have no worries. All Non-Attendee items WILL be shipped to you, so please ignore any “Will Call” designations on your receipt.

Q. Does the shipping for Non-Attendee exclusives include tracking?
A. All Non-Attendee orders will have trackable shipping. This tracking number should be e-mailed to you, via the e-mail address on file with your order, soon after the order has shipped. You will be able to check that tracking at USPS or UPS. With that said, it is completely up to the courier to scan the tracking barcode during transit and update the system. Even though mistakes sometimes happen, there should still be a point of origin/received scan at the Post Office to show you the package has been mailed. Please note that your tracking notice might go into your spam/junk folder, so please check that regularly for any missed e-mail that was filtered out in error.

Q. Can I insure my Non-Attendee order?
A. All Non-Attendee orders automatically come with insurance, to protect against damages caused during transit. BigBadToyStore determines their own insurance options.



Code of Conduct
Power-Con provides a fun, safe and harassment-free convention experience for everyone regardless of race, ethnicity, gender expression, sexual orientation, age, physical or mental ability, body size, national origin, or religion. Attendees must adhere to commonsense rules for public behavior, personal interaction, common courtesy, and respect for private property. We will not tolerate harassment of anyone or offensive behavior in any form. Convention participants violating these rules may be expelled from Power-Con without refund and, depending on the severity of the violation, may face criminal punishment and/or civil liability. All participants of Power-Con should not display goods or wear outfits that are over-sexualized or contain depictions of extreme violence. In addition, exhibitors and guests should not use images or material at their booth or table that surpass a PG-13 rating. If you are being harassed or feel your safety is at risk, or if you witness someone violating this policy, or have any other concerns, please contact a member of the Power-Con staff (who can be identified with a yellow Staff badge) or a Power-Con volunteer (who can be identified with a green Volunteer badge). If necessary, we will involve security or local law enforcement, and/or we will do what is within our power to assist those experiencing harassment so they feel safe for the duration of the convention.

Facial coverings & masks
For safety reasons and due to federal and state guidelines, all individuals over the age of 2 are required to wear a facial covering at all times while inside the Showroom, inside the Panel room, and while standing in line for Registration or while queued at the Showroom entrance. Please masks or face coverings. Face shields are not adequate face covers and are not recommended. Anyone who fails to comply will be refused admission or ejected from the event. Outside of the Power-Con Showroom and Panel Room, you are required to follow any posted hotel guidelines and regulations. We apologize for any inconvenience, and we appreciate your cooperation to help create a more comfortable environment for everyone in attendance.

Always wear your badge or wristband! You will need your badge or wristband to attend any Power-Con events during regular show hours. Always keep your badge and wristband visible. If you are asked to show your badge or wristband, and photo ID, please do so. Badges and wristbands are nontransferable. Do not give your badge or wristband to a friend or to people outside the event when you leave Power-Con. Random ID checks are possible, so make sure you have your badge or wristband, and photo ID available.

Bag Check
For the additional safety of all Power-Con participants, a bag check will be implemented at the Costume Prop & Bag Check. This may apply to any or all Power-Con participants, and random floor checks may also occur. Any participant who refuses to cooperate with police, security, or Power-Con staff & volunteers about a bag check will be expelled from Power-Con without refund.

Costume Props
NO functional props or weapons are allowed at Power-Con. ALL costume props and weapons must be inspected at the Costume Prop & Bag Check located immediately inside the main entrance after badge/wristband check. Simulated or costume weapons are allowed as a part of your costume, subject to prior approval by security.
• All costume props and weapons must conform to state and federal law.
• Projectile costume props and weapons must be rendered inoperable.
• Functional arrows must have their tips removed and be bundled and zip-tied to a quiver.
• Costume swords and costume “bladed-weapons / spiked-weapons” must be stored on your person.
• Costumes featuring stilts must be approved at Costume Prop & Bag Check.
• Due to crowds and safety issues, people in oversized costumes may be asked to leave the show room for a period of time.
Police, security, or Power-Con staff and volunteers reserve the right to spot-check costume props or weapons in the show room. If you are not willing to comply with these policies, please do not bring your costume props or weapons to Power-Con.

Handcarts, Trolleys, Rolling Luggage, Bicycles, Scooters, and Hoverboards
For safety reasons, handcarts, trolleys, and rolling luggage will not be allowed into the Power-Con show room or the panel room. Attendees found in the show room or in the panel room with these items will be asked to leave the show room. You may check these items at the Stroller Check located inside the main entrance leading to the show room. Bicycles, scooters, and hoverboards are not allowed at Power-Con, including inside the Hilton Anaheim.

Power-Con does not allow pets or emotional support animals into the event but does allow for the admission of SERVICE animals. Even if your service animal is wearing an ID identifying them as a service animal, you may still be stopped by police, security, or Power-Con staff or volunteers to provide proof that the animal has been certified, trained, or licensed as a service animal. Power-Con has the right to expel an attendee and their service animal if the service animal disrupts the event or poses a direct threat to the health and safety of others.

No handing out of anything, including fliers, stickers, cards, or any promotional item, is allowed at Power-Con, except from within a table or booth in the Power-Con show room.

Sitting in the show room or in entrance ways
By order of the fire marshal, sitting on the main show room floor or entrance ways is not allowed. Lounges are located on the first floor of the Hilton Anaheim and behind the escalators of the second floor foyer for your convenience.

Smoking, including E-cigarettes and vaping products
The Hilton Anaheim is a smoke-free facility. Smoking is not permitted within the hotel building itself. Guests who smoke are permitted to do so outside of the hotel’s main entrance on the promenade walkway located between the Hilton Anaheim and the Anaheim Marriott, or on the 5th floor on the Sunset Deck or the Lanai Deck.

Recording & live-streaming during panels and on the convention show floor
No video recording or live-streaming is allowed during panels! But photography during panels is permitted, unless instructed otherwise. It is okay to film/interview/photograph/otherwise record on the convention floor for broadcast, but only with verbal consent/assent or written permission of those you are filming/interviewing/otherwise recording. Please respect the wishes of any guests, attendees, and/or exhibitors in this regard. It is your responsibility to get permission from anyone you film or photograph.