UPDATE 2: Double billings and their impending reversal

We were gearing up to announce Power-Con guests and start our countdown to the show. But our focus right now is this double-billing issue. We want to make sure this gets resolved first.

A lot of you are tired of waiting. You’re tired of excuses. You’re upset with Power-Con. And, we don’t blame you! We’re now on Day 9 of waiting for Chase Bank to correct their mistake. This whole thing is infuriating as Chase Bank seems unable to resolve this quickly. Ultimately there was only so many “this will get resolved in 24 to 48 hours” assurances we could take from supervisors before this had to be taken to an even higher authority at Chase.

As a result, a new update has been issued. Chase said we should get more precise dates and details on Monday for any refunds that have yet to be released. We were expecting them to call us today with those details. But it seems the department we’d need to talk for that information is in Eastern Time like we are, and they are now closed for the week. The latest thing we were told is that the whole thing was slowed down because the Risk Department had to review the refunds before they could be released, but they are now in the process of releasing the refunds. Which makes no sense to us at all. It’s their mistake so why does the Risk Department have to review this? Regardless, here is the latest update straight from Chase Bank:

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Like we said in our last update, if you have immediate need of the funds, we suggest calling your credit card company or bank and dispute the double-billing charge. This way your bank or card company should be able to return the double-billed funds to you quickly. Please be sure to only dispute the recent double-billing (if you received one)! If you dispute all recent Power-Con charges, you will lose your original order.

Also for people who are experiencing any overdraft fees, when the double-billed funds are returned to you, you should be able to call your bank and request to have those fees removed. For the past ten years, overdraft protection is something a customer has had to enter into voluntarily. But your bank should still be willing to refund that due to the fact that a negative balance caused by this double-billing was not your fault. Please click here to read more about overdraft protection. And again, our apologies that this happened in the first place.

UPDATE: Double billings and their impending reversal

A number of you are still waiting on a refund for the recent double-billing of some orders. We have been pressuring Chase Bank daily to resolve this quickly. So it was extremely frustrating to get an update today that they encountered an error this past Friday when working to process refunds.

We requested that they send us a letter to prove to our fellow collectors that this was their mistake. That letter is below. Many of you are patiently waiting to get your money back, and a number of you are upset. And we understand as you have every right to be angry. We have no idea why Chase made this mistake, but we wish we had the power to have fixed the mistake the moment it was made by Chase.

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Chase told us earlier that the batch for all remaining refunds will be done today and processed this evening. After that, they said it will take 24 to 48 hours for the money to be sent back to your bank or credit card. When that happens, the speed at which the money will show back on your account will depend on your bank or credit card.

Like we said in our last update, if you have immediate need of the funds, we suggest calling your credit card company or bank and dispute the double-billing charge. This way your bank or card company should be able to return the double-billed funds to you quickly. Please be sure to only dispute the recent double-billing (if you received one)! If you dispute all recent Power-Con charges, you will lose your original order.

Also for people who are experiencing any overdraft fees, when the double-billed funds are returned to you, you should be able to call your bank and request to have those fees removed. For the past ten years, overdraft protection is something a customer has had to enter into voluntarily. But your bank should still be willing to refund that due to the fact that a negative balance caused by this double-billing was not your fault. Please click here to read more about overdraft protection. And again, our apologies that this happened in the first place.

Double billings and their impending reversal

Some of you may have noticed a recent double-billing for your Power-Con exclusives.

We spoke with our bank about this. Based on what we were told, there was an error processing a batch of transactions. After the error occurred, the batch was resubmitted… twice. We have no idea why this would happen. It must have been human error by the bank.

As a result some people were accidentally double-billed. This matter has been escalated at our bank for resolution but we were told it will still take one or two business days to resolve. Why they can’t fix the mistake as quickly as they made it is beyond us, and it’s very frustrating.

Even though this is a mistake made entirely by the bank, it’s still not okay and we’re extremely sorry if this has inconvenienced anyone in any way. Please keep an eye on your account, as this double-billing should be fixed within one or two business days, after which you should see the funds returned to your account.

That said, if you have immediate need of the funds, we suggest calling your credit card company or bank and dispute the double-billing charge. This way your bank or card company should be able to return the double-billed funds to you quickly, and you also don’t risk being charged any fees or penalties. Please be sure to only dispute the recent double-billing (if you received one)! If you dispute all recent Power-Con charges, you will lose your original order. And again, our apologies that this happened in the first place.